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Job Details

Interim Senior Complaints Officer

South East, c.215 per day

Date posted:

April 28, 2021

Reference:

2615

Our client, an NHS organisation, based in the South East, is seeking to recruit an Interim Senior Complaints Officer for an initial 4-6 months. The role will be remote working.

Key responsibilities

  • Manage complaints made about directly commissioned services by the CCG and work alongside teams to ensure the complaints are logged, investigated and answered within specific timeframes
  • To receive complaints from members of the public either by telephone, meetings, via CCG staff or patient representatives e.g. advocacy services and support complainants through the complaints process keeping them informed of progress and developments – ultimately supporting the triage of new cases on a daily basis
  • Assist in peer review process of cases before they are sent for sign off
  • Work in conjunction with internal Directorates, patients, service users and carers, mediators, external organisations and others to receive, investigate and resolve all complaints in line with the complaints policy supporting and advising investigating officers through the investigation process
  • To encourage meetings between complainants and appropriate staff at an early stage.

Requirements

  • A strong background in patient complaints and correspondence.
  • Experience with continuing healthcare cases.
  • Support the complaints manager to manage the backlog and increase turnaround times for complaints.

To apply click the APPLY ONLINE button below and upload your CV. Alternatively for more information, please call Marcus Greenhalgh on 07832 211600 stating reference number 2615.

Apply by email

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Select the categories you are interested in.
Show categories

CHC

Clinical Coding

Clinical Governance

Commissioning & Contracts Management

Communications & Marketing

Estates & Facilities

Finance & Accounting

Healthcare Corporate Affairs / Governance

Healthcare IM&T, Information Management

Healthcare Operational Management

Healthcare PMO/Programme Management

Healthcare Strategy, Planning & Performance

Human Resources

Procurement

Public Health

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