Interim Complaints Manager

Midlands, £225-£250 per day

Our client an NHS Organisation, based in the Midlands seeks to recruit an Interim Complaints Manager for an initial period of 3 months.

Key Responsibilities:

• Positively work to resolve any problems which arise in relation to the management of complaints, which may involve careful consideration of complex issues, or discussion with appropriate senior staff.
• Manage or oversee the most complex, sensitive or difficult complaints confidently and sensitively, knowing when to escalate or to seek advice from more senior staff.
• Work closely with the Head of Clinical Services and speciality Matrons to support the quality, safety and patient experience agenda.
• Facilitate meetings between complainants and staff which are particularly sensitive or difficult, ensuring good preparation to ensure the meetings run as smoothly as possible.

Key Skills:

• The post-holder must have demonstrable knowledge of NHS clinical governance and patient safety agendas and excellent report and letter writing skills.
• They must be highly organised and able to demonstrate attention to detail and fairness in investigation and management of complaints and incidents.
• They will have a proven track record in the management of NHS Complaints and Incidents.

To apply click the APPLY ONLINE button below and upload your CV. Alternatively, for more information, please call Nick Reece on 07772 954 593 quoting reference number: 3266