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0845 436 0127

Job Details

Interim Complaints Manager

Midlands, 225-250 per day

Date posted:

July 27, 2022

Reference:

3266

Our client an NHS Organisation, based in the Midlands seeks to recruit an Interim Complaints Manager for an initial period of 3 months.

Key Responsibilities:

  • Positively work to resolve any problems which arise in relation to the management of complaints, which may involve careful consideration of complex issues, or discussion with appropriate senior staff.
  • Manage or oversee the most complex, sensitive or difficult complaints confidently and sensitively, knowing when to escalate or to seek advice from more senior staff.
  • Work closely with the Head of Clinical Services and speciality Matrons to support the quality, safety and patient experience agenda.
  • Facilitate meetings between complainants and staff which are particularly sensitive or difficult, ensuring good preparation to ensure the meetings run as smoothly as possible.

Key Skills:

  • The post-holder must have demonstrable knowledge of NHS clinical governance and patient safety agendas and excellent report and letter writing skills.
  • They must be highly organised and able to demonstrate attention to detail and fairness in investigation and management of complaints and incidents.
  • They will have a proven track record in the management of NHS Complaints and Incidents.

To apply click the APPLY ONLINE button below and upload your CV. Alternatively, for more information, please call Nick Reece on 07772 954 593 quoting reference number: 3266

Apply by email

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Select the categories you are interested in.
Show categories

CHC

Clinical Coding

Clinical Governance

Commissioning & Contracts Management

Communications & Marketing

Estates & Facilities

Finance & Accounting

Healthcare Corporate Affairs / Governance

Healthcare IM&T, Information Management

Healthcare Operational Management

Healthcare PMO/Programme Management

Healthcare Strategy, Planning & Performance

Human Resources

Procurement

Public Health

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